Legal
Privacy Policy
How we handle your personal data
Last updated: 19 October 2026
This Privacy Policy explains how Trinity Physiocare & Aquacure (“we”, “us”) handles your personal data when you use this website or contact us through it. It is written to meet the Digital Personal Data Protection Act, 2023 and the rules made under it.
1. Who we are
Trinity Physiocare & Aquacure is the Data Fiduciary for personal data collected through this website.
Evergreen Apartments, G-1, Ground Floor, St. Inez, Panaji, Goa 403001
Phone: +91 97656 34278 · Email: care@trinityphysiocare.com
2. What we collect
| Source | Personal data |
|---|---|
| Appointment form | Name, phone number, email (optional), preferred date and time, the service you are interested in, and any note you add |
| Question form | Name, how you would like us to reply, phone number and/or email, and your question |
| Phone, WhatsApp or email | Whatever you choose to share with us |
| Website visits | Technical data such as IP address, browser type and pages requested, recorded in our hosting provider’s security logs |
Please don’t send medical reports or detailed health information through the website forms. We will discuss your health in person, where your clinical information is recorded and kept confidential as part of your treatment.
3. Why we use it
- To reply to your question or appointment request and to arrange, confirm or change appointments.
- To keep the website secure and working properly.
- To meet legal obligations.
We process the personal data you submit through our forms on the basis of your consent, which you give by ticking the consent box. We do not use your data for marketing, and we do not sell it.
4. Withdrawing consent
You can withdraw your consent at any time by emailing care@trinityphysiocare.com or calling us. Withdrawing is as easy as giving consent. After you withdraw, we stop using your data for that purpose, unless the law requires us to keep it. Withdrawal does not affect anything we did lawfully before.
5. Cookies and third-party content
This website does not use advertising or analytics cookies. Essential cookies may be set to keep the site secure and to let our staff log in.
The Contact page shows an embedded Google Map. When it loads, Google may collect data such as your IP address under its own privacy policy. Links to WhatsApp, Facebook and Instagram take you to services that have their own privacy policies.
6. Who we share it with
We share personal data only with service providers that help us run the website and communicate with you, such as our web hosting provider and email provider, and with Meta (WhatsApp) if you choose to message us there. They act on our instructions. We may also disclose data when the law requires it. Some providers may store data on servers outside India, as permitted under Indian law.
7. How long we keep it
We keep enquiry and appointment request data only as long as needed to deal with your request. If you do not become a patient, we delete it within 12 months. If you become a patient, your records are kept for the period required for clinical records and by law. Hosting security logs are kept for a short period by our hosting provider.
8. Keeping it safe
The website uses HTTPS encryption, access to the site’s administration is restricted and protected, and form submissions are sent only to the clinic’s email account. No method of transmission over the internet is completely secure, but we take reasonable security safeguards to protect your data.
9. Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- get a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete, update or erase your personal data;
- have your grievances addressed; and
- nominate someone to exercise your rights if you die or become unable to do so.
To use these rights, contact our Grievance Officer below. We may need to confirm your identity first. Please give accurate information and do not file false or frivolous complaints.
10. Children
If a patient is under 18, a parent or lawful guardian should fill in the forms and give consent on the child’s behalf. We do not knowingly collect a child’s data through this website without that consent, and we do not track or target children.
11. Grievance Officer
Dr. Michelle D’Souza (PT)
Trinity Physiocare & Aquacure, Evergreen Apartments, G-1, Ground Floor, St. Inez, Panaji, Goa 403001
Email: care@trinityphysiocare.com · Phone: +91 97656 34278
We will acknowledge your grievance promptly and respond within the time required by law. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.